17 Customer Service Chatbot Examples & How You Should Be Using Them

Chatbot for Retail: Retail Chatbot Examples and Use Cases

retail chatbot examples

Waste Connections has always prioritized seamless customer service, and with the advent of AI agent Trina, they’ve once again set a new industry standard. This dynamic chatbot, powered by Yellow.ai, ensures customers have 24/7 access to crucial services in both English and French. A service company with a product mindset developing custom digital experiences for web, mobile, as well as AI-based conversational chat and voice solutions. The Subway RCS chatbot is a business messaging bot and leverages RCS’ support for rich media to send interactive messages to consumers on their smartphones. Tinka is a very capable chatbot with answers to over 1,500 questions that help customers get the help they need instantly.

In the world of retail, providing prompt and accurate answers to customer inquiries is a crucial aspect of delivering positive shopping experiences. Chatbots can make product recommendations and show compatible products based on customer queries. Additionally, some will even provide product recommendations based on what the customer has shown interest in, even without a prompt.

#1 Chatbot example: Slush – Answer FAQs in real time

Moreover, according to reports, the brand plans on investing heavily in AI and augmented reality integration in chatbots. Also in 2016, Shop Direct introduced a chatbot within the iOS app for its online retail brand Very.co.uk to add customer service offering. Customers can track orders, receive a reminder of their account number and track payments to their account.


You’re more likely to share feedback in the second case because it’s conversational, and people love to talk. You walk into a store to buy a pair of jeans, but often walk out with a shirt to go along with them. That’s because the salesperson did a good job at not just upselling you a better pair of jeans, but cross-selling from another category of products available.

WhatsApp Chatbots for eCommerce

Leverage LLM-powered AI tools to automate the most common retail customer conversations, like returns, order tracking, and purchases. Don’t let login issues get in the way of late-night impulse purchases. With digital assistants, shoppers can get answers and resolve issues 24/7. John has been using WordPress both professionally and as a hobby for over five years now. He shares his WordPress expertise by blogging and teaching others how to use the CMS.

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Customer service is one of the most important aspects of especially for a company that sells kettlebells. Kettlebell Kings streamlines customer service with a chatbot available on their website and Facebook Fanpage. The chatbot generates leads by prompting visitors to sign up for their workout service to improve their training skills. Anchor & Crew, an online retailer selling bracelets and accessories, uses live chat to build a rapport with its customers and help them in their purchase journey. Moreover, the retailer leverages live chat to inform customers about ongoing promotions or purchasing options.

Turn conversations into conversions

So to put chatbot’s recent success and growth in perspective, we’ve compiled a list of the top 10 examples of conversational AI chatbots in eCommerce that have all proven themselves with great ROIs. The chatbot for retail can help customers find the closest stores with just a few taps. It uses location data to pinpoint nearby outlets, providing addresses and contact details.

  • Many online business owners use chatbots to engage with their customers and increase the sales of their businesses.
  • The whole interaction was nice and simple and took only a few minutes.
  • Drive more sales by using our e-commerce template to promote discounts or special offers.
  • It transforms grocery shopping across all 160 Spencer’s stores, making it feel like you’ve got a personal shopper in your pocket.

Users can learn about makeup through Sephora’s video clips, special tips, and photo tutorials seamlessly. What’s more, Sephora’s Kik bot also assists users in discovering the items used in makeup tutorials and recommends top-rated items for a specific category. However, it might be challenging to properly guide online shoppers through all three stages. According to Statista, an estimated 2.14 billion people purchased goods or services online in 2021.

In an effort to promote Nike AirMax Day, Nike considered adopting a conversational marketing campaign that utilized a chatbot for the purpose. An AI eCommerce bot, aka the Nike StyleBot, the brand brought its exclusive Nike ID platform to Facebook Messenger. Customers could create their custom shoe designs or go through previously submitted versions for ideas.

Meet your audience where they are and use a chatbot to carry out your marketing strategy at scale. It can also recommend other products or categories based on the shopper’s preferences and make recommendations based on what other people have bought in the past. The chatbot is also able to take orders from customers who are shopping online and then connect them with a representative in the store who will be able to help them find their products more quickly. Tommy Hilfiger has been at the top of the fashion industry for decades.

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